There are various reasons why you may not be able to upload a document.
Please note the following restrictions on documents that are submitted:
If you have already been admitted to study at the University of Zurich, the application portal will recognize the AHV number entered for your previous admission as already allocated and display an error message if you try to enter it again.
Make sure you answered "Yes" to the question "Previous matriculation at a higher education institution?" If you have mistakenly selected "No: First matriculation," even though you have previously been admitted to study at the University of Zurich, you must create a new application. Once you have entered and saved an application, this information can no longer be changed. In the new application, please select the correct answer.
After entering the student ID number from your first admission, the error message will no longer appear for the AHV number and you can submit the application.
Please check the information you entered in the "Summary Choice of Studies" and "Information Related to Studies" sections of your application:
You must answer the question "Previous matriculation at a higher education institution?" with "No: First matriculation" or "Yes: Only foreign higher education institution." If you answer "Yes: Swiss higher education institution (addtl. foreign institution)," the system will assume that you have previously been matriculated at a Swiss university, and thus hold a student ID number.
Answer the question about your qualification for the selected academic level with "Foreign qualification." If you answer "Swiss qualification," the system will assume that you have previously been matriculated at a Swiss university, and thus hold a student ID number.
In addition, you must answer "No" to the question "Previous matriculation at a higher education institution?"
You can use a prepaid card instead of a traditional credit card to pay the application fee online and submit the application. You cannot submit the application without paying the application fee online.
You can obtain a prepaid card as follows:
Please check your payment status in the application portal. After submitting the application, wait 5 to 10 minutes, log out of the application portal and then back in to allow the information to be updated.
Then open your application and click on the "Fees" tab. If your payment is successful, your application fee status will read "Online payment authorized." If the payment has not gone through, please try again by clicking on "Repeat payment" on the bottom right of the application portal screen. Your application will only be processed if the application fee has been paid.
Applications, for which the payment of the application fee was canceled, will remain in the status “submitted” and won't be processed, unless the payment process is completed within the given deadlines.